Refund policy

Returns Policy

We have a 24-hour notification return policy, which means you have 24 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in good condition that you received it, unworn or unused, with tags, and in its unopened and undamaged original packaging. You’ll also need the receipt or proof of purchase. Goods may only be returned if we make an error in delivery or where the product is subject to a recall.

To start a return, you can contact us at info@superbplusgroup.co.uk. If your return is accepted, we’ll send you a return shipping label and/or other documents, as well as instructions on how and where to send your package or alternatively return must be sent by you using an appropriate courier. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@superbplusgroup.co.uk.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item or quantity, so that we can evaluate the issue and make it right. Complaints of damages must be reported within 24 hours of receipt of order to both the carrier and Super B Plus Group Ltd . Shortages and errors must be reported directly to Super B Plus Group Ltd  within 24 hours.  Any claims after this period will not be honoured. Out of date stock cannot be exchanged. 

Non-receipt of order, handling/rework charges
Non receipt of order must be notified in writing to Super B Plus Group Ltd within 5 working days of invoice date. Any goods returned are subject to a handling charge and/or a rework charge, being 20% of the value of the goods returned.


Termination
Termination of the contract is subject to approval. We will notify you once termination was approved or not. If approved, the customer, which terminates the contract customer shall pay all noncancellable costs and a cancellation charge of 10% of the value of the invoice (net of VAT).  The remaining amount if any will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. We also do not accept returns for pharmaceutical products, food supplements, nutraceuticals, cosmeceuticals, equipment and medical devices, and other products to improve the lives of organisms from UK or outside UK.  Stock return from within the UK must be first authorized and return in specific time frame. Goods may only be returned if we make an error in delivery or where the product is subject to a recall. Pharmaceutical products, food supplements, nutraceuticals, cosmeceuticals, equipment and medical devices, and other products to improve the lives of organisms from within UK must be returned to our warehouse within 1 to 3 working days of receipt. Cold storage goods/2-8C refrigerated products cannot be return. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or with minor damages.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Info:

SUPER B PLUS GROUP LTD,

Riverside Business Centre, Fort Road, Tilbury RM18 7ND, United Kingdom
Email : info@superbplusgroup.co.uk

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